Standard Products - Terms and Conditions of Sale

Company Details: Round Wood of Mayfield Limited

Company No. 06791312

Round Wood, Newick Lane, Mayfield, East Sussex TN20 6RG

Email: sales@roundwood.com

VAT Number: GB944783973

1. Application and Definitions

1.1 These Terms of Sale apply to all purchases of Standard Products made:

·         Through our website at www.roundwood.com

·         By telephone, email, or other distance selling methods

·         In-store at our premises at Round Wood, Newick Lane, Mayfield, East Sussex TN20 6RG

·         In-store at our premises at Maynard's Farm, Lamberhurst Quarter, Lamberhurst Kent TN3 8AL

1.2 Definitions:

·         "Company" means Round Wood of Mayfield Limited

·         "Customer" means the person placing an order for Standard Products

·         "Consumer" means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession

·         "Standard Products" means ready-made products available from our standard inventory without customer design input (excluding Custom Order Goods which are subject to separate terms)

·         "Distance Contract" means any contract concluded between us and a Customer under an organised distance sales scheme without the simultaneous physical presence of both parties

·         "In-Store Purchase" means any purchase made at our physical premises with simultaneous presence of both parties

1.3 These conditions override any terms the Customer may seek to impose and form the entire agreement between the parties.

2. Orders and Contract Formation

2.1 Product information on our website constitutes an invitation to treat, not an offer to sell.

2.2 Your order constitutes an offer to purchase Standard Products, which we may accept or decline at our discretion.

2.3 A contract is formed when we send you an order confirmation email. We reserve the right to decline orders without giving reasons.

2.4 You are responsible for ensuring all order details are correct, including delivery address, contact information, and product specifications.

2.5 We reserve the right to cancel orders where products are out of stock, discontinued, or incorrectly priced due to technical error.

3. Pricing and Payment

3.1 All prices are in British Pounds Sterling and include VAT where applicable.

3.2 Prices displayed on our website are correct at the time of publication but may change without notice.

3.3 The price payable is that displayed on our website at the time you place your order, subject to clause 3.5.

3.4 Delivery charges are additional and will be clearly displayed before you complete your order.

3.5 We reserve the right to correct pricing errors. If we discover an error after you have placed an order, we will contact you immediately and offer you the option to:

·         Purchase at the correct price

·         Cancel your order with no obligation

3.6 Payment must be made in full before dispatch unless credit terms have been agreed in writing.

3.7 We accept major credit/debit cards and other payment methods as displayed on our website.

4. Consumer Cancellation Rights

4.1 Distance Selling - 14-Day Cancellation Period: If you are a Consumer purchasing through Distance Contract, you have the right to cancel your order within 14 days of receiving the goods without giving any reason.

4.2 In-Store Purchases: For In-Store Purchases, we offer discretionary returns of non-faulty goods, subject to the conditions in Section 5.

4.3 How to Cancel Distance Contracts: To exercise your cancellation right for Distance Contracts, you must inform us of your decision by a clear statement sent to:

·         Email: sales@roundwood.com

·         Post: Round Wood of Mayfield Ltd, Round Wood, Newick Lane, Mayfield, East Sussex TN20 6RG

·         Phone: 01435 867 072

4.4 Cancellation Deadline: For Distance Contracts, the cancellation period expires 14 days after the day you (or a third party other than the carrier indicated by you) acquire physical possession of the goods.

4.5 Model Cancellation Form: For Distance Contracts, you may use the model cancellation form below, but it is not obligatory:

"To Round Wood of Mayfield Limited, Round Wood, Newick Lane, Mayfield, East Sussex TN20 6RG, sales@roundwood.com:

I hereby give notice that I cancel my contract of sale of the following goods: [insert details]

Ordered on: [date] / Received on: [date]

Name of consumer: [name]

Address of consumer: [address]

Signature of consumer: [signature] (only if this form is notified on paper)

Date: [date]"

5. Returns Process and Refunds

5.1 Distance Contracts - Statutory Returns:

5.1.1 Condition of Returned Goods: Goods must be returned in their original condition, unused, undamaged, and in original packaging where possible.

5.1.2 Return Shipping: You must return the goods within 14 days of informing us of your cancellation. Return shipping costs are your responsibility unless the goods are faulty.

5.1.3 Refund Timeline: We will refund all payments received from you, including standard delivery costs, within 14 days of receiving the returned goods.

5.1.4 Refund Method: Refunds will be made using the same payment method you used for the original transaction.

5.1.5 Diminished Value: We may make a deduction from the refund for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

5.2 In-Store Purchases - Discretionary Returns:

5.2.1 For non-faulty In-Store Purchases, returns are accepted at our discretion and subject to:

·         Goods being unused, undamaged, and in original condition

·         Original receipt or proof of purchase

·         Return within 28 days of purchase

·         10% restocking fee (may be waived at our discretion)

5.2.2 We reserve the right to refuse returns of In-Store Purchases that do not meet these conditions.

5.3 All Purchases - General Return Conditions:

5.3.1 Some items may not be returnable for hygiene or safety reasons - this will be clearly stated at point of sale.

5.3.2 Custom-cut or specially ordered items cannot be returned unless faulty.

6. Exceptions to Distance Selling Cancellation Rights

6.1 The right of cancellation for Distance Contracts does not apply to:

·         Goods made to your specifications or clearly personalised

·         Goods which are liable to deteriorate or expire rapidly

·         Sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery

·         Any other goods which by their nature cannot be returned

7. Faulty or Damaged Goods - Consumer Rights

7.1 First 30 Days - Right to Reject: You have the legal right to reject faulty goods and receive a full refund if you report the fault within 30 days of delivery.

7.2 30 Days to 6 Months - Repair or Replacement: After 30 days but within 6 months, we will repair or replace faulty goods. If repair or replacement fails, you may claim a refund.

7.3 After 6 Months: You may still claim for up to 6 years from purchase (5 years in Scotland), but you must prove the fault existed at delivery.

7.4 Reporting Damage in Transit: Report damage within 48 hours of delivery with photographic evidence.

7.5 Our Responsibilities for Faulty/Damaged Goods:

·         We cover all return shipping costs

·         We provide written confirmation that transit damage during return won't affect your refund rights

·         Alternative return to our store can be arranged

8. Delivery and Collection

8.1 Delivery Services: We offer delivery throughout the UK for Distance Contracts. Delivery charges and timeframes vary by location and will be displayed at checkout or confirmed when ordering by phone/email.

8.2 Collection from Store: Customers will be contacted to arrange a collection date, time and location. Collections are available from our premises during opening hours.

8.3 Delivery Estimates: Delivery dates are estimates only and time is not of the essence unless expressly agreed in writing.

8.4 Failed Delivery: If you are not available to receive delivery, we will attempt redelivery or goods may be left with neighbours (with your consent) or at a secure location.

8.5 Risk Transfer:

·         For deliveries: Risk passes to you upon delivery

·         For collections: Risk passes when goods leave our premises

8.6 Inspection: Check goods immediately upon receipt/collection.

8.7 Undeliverable Orders: If goods cannot be delivered due to incorrect address details or your unavailability, additional charges may apply for redelivery.

9. Product Information and Natural Variations

9.1 Product Descriptions: We make every effort to ensure product descriptions and images are accurate. However, individual perception may vary and products may appear different depending on viewing conditions and screen settings.

9.2 Natural Materials: Many products are made from natural materials and manufactured by hand. Variations in:

·         Colour and grain patterns

·         Size and texture

·         Density and weight

·         Surface characteristics

are normal and do not affect your statutory rights regarding quality and fitness for purpose.

9.3 Samples: Any samples provided are indicative only. Natural variation between samples and delivered goods is to be expected.

10. Business Customer Terms

10.1 If you are purchasing for business purposes, the Consumer Rights Act 2015 may not apply, and different cancellation terms apply.

10.2 Business customers may return non-faulty goods only with our prior written consent and subject to:

·         10% restocking fee

·         Goods being unused and in original condition

·         Customer bearing all shipping costs

10.3 Credit terms for business customers require separate written agreement.

11. Limitation of Liability

11.1 Nothing in these terms excludes or limits our liability for:

·         Death or personal injury caused by negligence

·         Fraud or fraudulent misrepresentation

·         Defective products under the Consumer Protection Act 1987

·         Any other liability that cannot be excluded by law

11.2 Subject to clause 11.1, our total liability is limited to the price paid for the goods.

11.3 We are not liable for indirect, special, or consequential losses.

12. Data Protection

12.1 We process your personal data in accordance with our Privacy Policy available on our website.

12.2 By placing an order, you consent to us processing your data for order fulfilment, customer service, and legitimate business interests.

13. Complaints Procedure

13.1 Initial Contact: Contact our team by phone for immediate resolution of concerns.

13.2 Formal Complaints: Email sales@roundwood.com with:

·         Your name and contact details

·         Order details

·         Full description of the complaint

13.3 Our Response Process:

·         Acknowledgment within 24 hours

·         Investigation completed within 3 working days

·         Written response with findings and proposed resolution

·         Appeals to Managing Director at zac@roundwood.com

13.4 Alternative Dispute Resolution: If you remain dissatisfied, you may use:

·         Citizens Advice consumer service

·         Trading Standards

·         Online Dispute Resolution platform (for online purchases): https://ec.europa.eu/consumers/odr/

14. Force Majeure

14.1 We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to:

·         Acts of God, severe weather

·         Government actions, strikes

·         Supplier failures, transport delays

·         Cyber attacks, system failures

15. General Terms

15.1 Entire Agreement: These terms constitute the entire agreement and supersede all prior agreements and representations.

15.2 Severability: If any provision is found unenforceable, the remainder remains in effect.

15.3 Waiver: Failure to enforce any provision does not constitute a waiver of our rights.

15.4 Assignment: You may not assign your rights under these terms. We may assign our rights and obligations.

15.5 Third Party Rights: Only you and we have rights under these terms.

16. Governing Law and Jurisdiction

16.1 These terms are governed by English and Welsh law.

16.2 For Consumer contracts, you may bring proceedings in the courts of your home country.

16.3 For Business contracts, the English courts have exclusive jurisdiction.

Last Updated: 9 September 2025

Contact Information: Round Wood of Mayfield Limited

Round Wood, Newick Lane, Mayfield, East Sussex TN20 6RG

Email: sales@roundwood.com

Phone: 01435 867 072

By placing an order through our website or other distance selling methods, you confirm that you have read, understood, and agree to be bound by these Conditions of Sale.

 

Standard Products - Terms and Conditions of Sale

Company Details: Round Wood of Mayfield Limited

Company No. 06791312

Round Wood, Newick Lane, Mayfield, East Sussex TN20 6RG

Email: sales@roundwood.com

VAT Number: GB944783973

1. Application and Definitions

1.1 These Terms of Sale apply to all purchases of Standard Products made:

  • Through our website at www.roundwood.com
  • By telephone, email, or other distance selling methods
  • In-store at our premises at Round Wood, Newick Lane, Mayfield, East Sussex TN20 6RG
  • In-store at our premises at Maynard's Farm, Lamberhurst Quarter, Lamberhurst Kent TN3 8AL

1.2 Definitions:

  • "Company" means Round Wood of Mayfield Limited
  • "Customer" means the person placing an order for Standard Products
  • "Consumer" means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession
  • "Standard Products" means ready-made products available from our standard inventory without customer design input (excluding Custom Order Goods which are subject to separate terms)
  • "Distance Contract" means any contract concluded between us and a Customer under an organised distance sales scheme without the simultaneous physical presence of both parties
  • "In-Store Purchase" means any purchase made at our physical premises with simultaneous presence of both parties

1.3 These conditions override any terms the Customer may seek to impose and form the entire agreement between the parties.

2. Orders and Contract Formation

2.1 Product information on our website constitutes an invitation to treat, not an offer to sell.

2.2 Your order constitutes an offer to purchase Standard Products, which we may accept or decline at our discretion.

2.3 A contract is formed when we send you an order confirmation email. We reserve the right to decline orders without giving reasons.

2.4 You are responsible for ensuring all order details are correct, including delivery address, contact information, and product specifications.

2.5 We reserve the right to cancel orders where products are out of stock, discontinued, or incorrectly priced due to technical error.

3. Pricing and Payment

3.1 All prices are in British Pounds Sterling and include VAT where applicable.

3.2 Prices displayed on our website are correct at the time of publication but may change without notice.

3.3 The price payable is that displayed on our website at the time you place your order, subject to clause 3.5.

3.4 Delivery charges are additional and will be clearly displayed before you complete your order.

3.5 We reserve the right to correct pricing errors. If we discover an error after you have placed an order, we will contact you immediately and offer you the option to:

  • Purchase at the correct price
  • Cancel your order with no obligation

3.6 Payment must be made in full before dispatch unless credit terms have been agreed in writing.

3.7 We accept major credit/debit cards and other payment methods as displayed on our website.

4. Consumer Cancellation Rights

4.1 Distance Selling - 14-Day Cancellation Period: If you are a Consumer purchasing through Distance Contract, you have the right to cancel your order within 14 days of receiving the goods without giving any reason.

4.2 In-Store Purchases: For In-Store Purchases, we offer discretionary returns of non-faulty goods, subject to the conditions in Section 5.

4.3 How to Cancel Distance Contracts: To exercise your cancellation right for Distance Contracts, you must inform us of your decision by a clear statement sent to:

  • Email: sales@roundwood.com
  • Post: Round Wood of Mayfield Ltd, Round Wood, Newick Lane, Mayfield, East Sussex TN20 6RG
  • Phone: 01435 867 072

4.4 Cancellation Deadline: For Distance Contracts, the cancellation period expires 14 days after the day you (or a third party other than the carrier indicated by you) acquire physical possession of the goods.

4.5 Model Cancellation Form: For Distance Contracts, you may use the model cancellation form below, but it is not obligatory:

"To Round Wood of Mayfield Limited, Round Wood, Newick Lane, Mayfield, East Sussex TN20 6RG, sales@roundwood.com:

I hereby give notice that I cancel my contract of sale of the following goods: [insert details]

Ordered on: [date] / Received on: [date]

Name of consumer: [name]

Address of consumer: [address]

Signature of consumer: [signature] (only if this form is notified on paper)

Date: [date]"

5. Returns Process and Refunds

5.1 Distance Contracts - Statutory Returns:

5.1.1 Condition of Returned Goods: Goods must be returned in their original condition, unused, undamaged, and in original packaging where possible.

5.1.2 Return Shipping: You must return the goods within 14 days of informing us of your cancellation. Return shipping costs are your responsibility unless the goods are faulty.

5.1.3 Refund Timeline: We will refund all payments received from you, including standard delivery costs, within 14 days of receiving the returned goods.

5.1.4 Refund Method: Refunds will be made using the same payment method you used for the original transaction.

5.1.5 Diminished Value: We may make a deduction from the refund for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

5.2 In-Store Purchases - Discretionary Returns:

5.2.1 For non-faulty In-Store Purchases, returns are accepted at our discretion and subject to:

  • Goods being unused, undamaged, and in original condition
  • Original receipt or proof of purchase
  • Return within 28 days of purchase
  • 10% restocking fee (may be waived at our discretion)

5.2.2 We reserve the right to refuse returns of In-Store Purchases that do not meet these conditions.

5.3 All Purchases - General Return Conditions:

5.3.1 Some items may not be returnable for hygiene or safety reasons - this will be clearly stated at point of sale.

5.3.2 Custom-cut or specially ordered items cannot be returned unless faulty.

6. Exceptions to Distance Selling Cancellation Rights

6.1 The right of cancellation for Distance Contracts does not apply to:

  • Goods made to your specifications or clearly personalised
  • Goods which are liable to deteriorate or expire rapidly
  • Sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery
  • Any other goods which by their nature cannot be returned

7. Faulty or Damaged Goods - Consumer Rights

7.1 First 30 Days - Right to Reject: You have the legal right to reject faulty goods and receive a full refund if you report the fault within 30 days of delivery.

7.2 30 Days to 6 Months - Repair or Replacement: After 30 days but within 6 months, we will repair or replace faulty goods. If repair or replacement fails, you may claim a refund.

7.3 After 6 Months: You may still claim for up to 6 years from purchase (5 years in Scotland), but you must prove the fault existed at delivery.

7.4 Reporting Damage in Transit: Report damage within 48 hours of delivery with photographic evidence.

7.5 Our Responsibilities for Faulty/Damaged Goods:

  • We cover all return shipping costs
  • We provide written confirmation that transit damage during return won't affect your refund rights
  • Alternative return to our store can be arranged

8. Delivery and Collection

8.1 Delivery Services: We offer delivery throughout the UK for Distance Contracts. Delivery charges and timeframes vary by location and will be displayed at checkout or confirmed when ordering by phone/email.

8.2 Collection from Store: Customers will be contacted to arrange a collection date, time and location. Collections are available from our premises during opening hours.

8.3 Delivery Estimates: Delivery dates are estimates only and time is not of the essence unless expressly agreed in writing.

8.4 Failed Delivery: If you are not available to receive delivery, we will attempt redelivery or goods may be left with neighbours (with your consent) or at a secure location.

8.5 Risk Transfer:

  • For deliveries: Risk passes to you upon delivery
  • For collections: Risk passes when goods leave our premises

8.6 Inspection: Check goods immediately upon receipt/collection.

8.7 Undeliverable Orders: If goods cannot be delivered due to incorrect address details or your unavailability, additional charges may apply for redelivery.

9. Product Information and Natural Variations

9.1 Product Descriptions: We make every effort to ensure product descriptions and images are accurate. However, individual perception may vary and products may appear different depending on viewing conditions and screen settings.

9.2 Natural Materials: Many products are made from natural materials and manufactured by hand. Variations in:

  • Colour and grain patterns
  • Size and texture
  • Density and weight
  • Surface characteristics

are normal and do not affect your statutory rights regarding quality and fitness for purpose.

9.3 Samples: Any samples provided are indicative only. Natural variation between samples and delivered goods is to be expected.

10. Business Customer Terms

10.1 If you are purchasing for business purposes, the Consumer Rights Act 2015 may not apply, and different cancellation terms apply.

10.2 Business customers may return non-faulty goods only with our prior written consent and subject to:

  • 10% restocking fee
  • Goods being unused and in original condition
  • Customer bearing all shipping costs

10.3 Credit terms for business customers require separate written agreement.

11. Limitation of Liability

11.1 Nothing in these terms excludes or limits our liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Defective products under the Consumer Protection Act 1987
  • Any other liability that cannot be excluded by law

11.2 Subject to clause 11.1, our total liability is limited to the price paid for the goods.

11.3 We are not liable for indirect, special, or consequential losses.

12. Data Protection

12.1 We process your personal data in accordance with our Privacy Policy available on our website.

12.2 By placing an order, you consent to us processing your data for order fulfilment, customer service, and legitimate business interests.

13. Complaints Procedure

13.1 Initial Contact: Contact our team by phone for immediate resolution of concerns.

13.2 Formal Complaints: Email sales@roundwood.com with:

  • Your name and contact details
  • Order details
  • Full description of the complaint

13.3 Our Response Process:

  • Acknowledgment within 24 hours
  • Investigation completed within 3 working days
  • Written response with findings and proposed resolution
  • Appeals to Managing Director at zac@roundwood.com

13.4 Alternative Dispute Resolution: If you remain dissatisfied, you may use:

14. Force Majeure

14.1 We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to:

  • Acts of God, severe weather
  • Government actions, strikes
  • Supplier failures, transport delays
  • Cyber attacks, system failures

15. General Terms

15.1 Entire Agreement: These terms constitute the entire agreement and supersede all prior agreements and representations.

15.2 Severability: If any provision is found unenforceable, the remainder remains in effect.

15.3 Waiver: Failure to enforce any provision does not constitute a waiver of our rights.

15.4 Assignment: You may not assign your rights under these terms. We may assign our rights and obligations.

15.5 Third Party Rights: Only you and we have rights under these terms.

16. Governing Law and Jurisdiction

16.1 These terms are governed by English and Welsh law.

16.2 For Consumer contracts, you may bring proceedings in the courts of your home country.

16.3 For Business contracts, the English courts have exclusive jurisdiction.

Last Updated: 9 September 2025

Contact Information: Round Wood of Mayfield Limited

Round Wood, Newick Lane, Mayfield, East Sussex TN20 6RG

Email: sales@roundwood.com

Phone: 01435 867 072

By placing an order through our website or other distance selling methods, you confirm that you have read, understood, and agree to be bound by these Conditions of Sale.